Applications Invited At Cognizant Jobs 2022 – www.careers.cognizant.com

By | January 15, 2022

For qualified persons to apply for the position of Senior Process Executive-Data,  Cognizant has launched an online application form for filling up vacancies. The job is  located in Kuala Lumpur, Selangor, Malaysia. Candidates should examine the  eligibility criteria and details before applying online. 

Education Qualification 

Candidates should have completed BE/BTech/MCA) or High School graduate or  above are eligible for the post. 

Job Responsibilities 

Management of Stakeholders and Businesses 

∙ They support all client business divisions with client-side interactive  components using JavaScript / JQuery, ad development utilising various  mobile ad producer tools, enlarged advertising with bespoke animation and  image galleries, and so on. 

∙ Design/develop creative artefacts for advertisements in accordance with the  client’s brief and brand and design requirements. 

Internet 

Customer Relationship Management: Develop internet / intranet web pages in the  defined format while conforming to client specifications within the given TAT. 

Provide information, instruct customers on how to update trackers, update essential  software and tools, and keep SME and TL up to date on any new issues. 

Only for voice processes

Effectively convey product/service information and/or troubleshoot difficulties with the  client within the agreed-upon time constraints, in a way that the end user/customer  understands, and educate the consumer. 

Establish a relationship with the customer and give the greatest quality of service  possible. 

Adherence and Process Improvements 

∙ Achieve process SLAs / metrics – productivity and quality goals within the  timeframes set. 

∙ Ensure that process guidelines are followed and met in accordance with the  documentation. 

∙ Keep up to current on process knowledge and changes. To efficiently process  transactions, refer to knowledge updates/repositories. 

∙ Follow the organization’s security policies. 

Control, management, and review of projects / Program delivery ∙ Receive tickets and deal on issues pertaining to the procedure. 

∙ For concerns detected, raise/update CRM tool under required categories, or  escalate to the SME / TL. 

Only for Voice Processes 

∙ Answer inbound calls and make outbound calls to assist customers with  account administration, CRM difficulties, customisation, analytics,  dashboards, reports, and other services. 

∙ Follow up with outbound calls to confirm resolution. 

Individuals / Group

∙ Contribute to knowledge sharing sessions and take an active role in them. ∙ Take part in and contribute to the operations of the organisation. 

Skills You Must Have 

Service to Customers 

How to apply for Cognizant Recruitment 2021 

∙ Go to the Official site of Cognizant Website – www.careers.cognizant.com ∙ Select the Career section on Home page. 

∙ Find and select the required notification on the Career section. ∙ The Notification details will appear on the page. 

∙ Read it thoroughly and Click Apply Online button. 

∙ Create an account and fill the Application form and upload the required  documents. 

∙ Clicks submit and Print the Registration format for future reference 

Click Here To Download The Notification 

Click Here To Apply Online 

Click Here To Visit The Official Website

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