NICE Recruitment Drive –

By | December 15, 2021

Looking for an exciting opportunity that promises you a long-term career in an  innovative, friendly and rewarding environment? If yes, start applying for the NICE  Systems Jobs without any delay. The HR Team of the company has announced the  NICE Openings for Associate Professional Services Engineer role in Pune. And the  NICE Eligibility Criteria is candidates should have 0-2 years of proven experience  and BS in Computer Science, Electrical Engineering, or equivalent technical degree  as an educational qualification. In the end, aspirants can find the direct link to apply  for the NICE Recruitment Drive. Give a gentle click on the below link to complete the  registration process in an easy manner. 

Roles and Responsibilities 

∙ Installation and integration of NICE software solutions at customer’s site,  while following defined methodology, processes, system requirements, and  customer-specific needs. 

∙ Ensure that all components of the technical architecture are properly  integrated and implemented. 

∙ Work directly with the project manager to assist with any technical questions  regarding the solution from the kick-off of the project until turnover of the  delivered solution to our support center. 

∙ Assist customers and their vendors with configuration requirements for all  Nice Integration points in their environment. 

∙ Ability to remotely implement Nice solutions efficiently with quality and care 

∙ Provide technical support and technical quality control throughout all stages of  the project. 

∙ Perform NICE system maintenance across all sites as required. 

∙ Provide technical expertise of the entire Nice product suite, implementation  methodology, and/ or related technology.

∙ Provide advanced expertise in Nice NIM/Engage, WFM, and EEM solutions ∙ Conduct systems testing for performance and reliability. 

∙ Report issues found during implementation and engage support teams for  assistance as well as escalate to higher tiers and management as  appropriate. 

∙ Communication with R&D about customer technical feedback on the  implementation of product-related enhancements and fixes. 

∙ Document and communicate issue resolution and lessons learned. ∙ Document and add Symptoms and Resolutions to the Nice Knowledge Base. 

∙ Assist client Administrators with questions and problems associated with the  configuration, administration, and management of users in the NICE system. 

∙ Provide basic application training and support the client’s Engineers on the  NICE applications as required. 

∙ Document and maintain NICE system specifications (Site Documentation)  across all sites. 

∙ Assist with NICE projects, installations, and change management as a  Subject Matter 

∙ Expert (SME) to the client’s environment and infrastructure. 

∙ Effectively manage time and maintain regular communication and updates to  both customers and management. 

∙ The PSE is expected to manage the customer relationship and expectations,  communicate effectively, troubleshoot, and resolve technical issues. 

∙ The PSE must maintain technical ownership of the project from start to finish. ∙ Participate in training classes or special projects as needed.

Eligibility Criteria 

∙ BS in Computer Science, Electrical Engineering or equivalent technical  degree preferred 

∙ NIM, Engage, IEX, NICE WFM Product Certifications preferred or experience  with competitive solutions 

∙ HP, Dell, VMWare, and Citrix certifications are a plus 

∙ CCNA and MCSE certifications are a plus 

∙ Must have a minimum of 0-2 years of proven experience with 3 of the 5  following technical areas 

∙ NICE NIM/ Engage Recording, WFM or Competitive Workforce Management  Experience (Preferred) 

∙ Experience with Advanced Solutions – Recording/ Telephony Integrations,  Forecasting/ Scheduling, LDAP, SSO, ACD, DB migrations, Smart Sync,  Disaster Recovery or HA solutions 

∙ Experience with the Installation and Integration of Nice Recording or WFM  solutions into Customer Environments 

∙ Microsoft Windows Server Installation and Configuration – IIS ∙ RedHat Server Installation and Configuration – Apache 

∙ Server Hardware – HP, Dell, IBM 

∙ Microsoft Security – Active Directory, Security Policies, Hardening, Encryption ∙ Virtual Servers – VMWare – ESX, VSX Clusters, VMotion 

∙ Citrix Servers – Configuration and Optimization 

∙ Microsoft SQL Server Installation and Configuration 

∙ Maintenance – Backups and Recovery, Security 

∙ Oracle Installation/ Configuration 

∙ Scripting – Basic Query and Update knowledge

∙ Network Principles – 7 Layer OSI Model, TCP, UDP 

∙ Troubleshooting – Sniffers and various other Network Testing and Analysis  tools 

∙ Network Devices – NICs, Switches, Routers, MPLS 

∙ Telephony Experience – PBX, Switch, and ACD Vendors – Avaya, Nortel,  Aspect, Siemens, and Cisco 

∙ VoIP Experience – Avaya, Cisco, Nortel 

Steps To Apply for NICE Recruitment Drive 

∙ Initially, all the desired candidates should open the companies web portal at 

∙ Then the Home Page appears on the screen 

∙ At the top right corner of the page, candidates can find the Careers Menu ∙ Tap on that and the NICE Careers Page gets opened 

∙ On that page, aspirants can observe the “Join Us” Button 

∙ Then the list of NICE Openings gets displayed 

∙ From that search for Associate Professional Services Engineer Role in Pune ∙ Then the required link will be out 

∙ At last, if the aspirants are met with the NICE Eligibility Criteria start applying  for the NICE Careers without any delay 

Click Here To apply for NICE Recruitment Drive 

Click Here For more details on NICE Recruitment Drive

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